FAQS

All court bookings are made in advance on our website for your convenience.

Your booking consists of 50 minutes of play, with a brief 5-minute explanation (if needed) at the start and a 5-minute swap over at the end.

 4 players (2 v 2), though it’s possible to play with 2 players (1v1), and 6 players (3 v 3) if all players are under 10 years of age.

Pretty much!  KickX Arena welcomes players of all abilities, but please check the activity pages for more information on ability levels for each sport and minimum ages that apply.

Yes, we have a dedicated viewing gallery for our Padbol and Panna courts. Jorkyball and Teqball can be viewed from outside the courts in the dedicated seating areas. Each court can have up to a maximum of 4 viewers/guests who arrive and leave together with the players for their booked session. They will need to be on the mezzanine or dedicated seating areas.

During the summer holidays, we’re open every day from 10am to 10pm.

From 3rd September 2023 we are open on weekdays 4pm to 10pm and on weekends, bank holidays, and all school holidays we are open 10am to 10pm

We are closed on Christmas Day and New Year’s Day.

We encourage participation from all age groups, from 5 to 85! Please note that KickX VR is recommended for ages 10 and above due to Oculus headset size. Some games like JorkyBall and Panna are particularly suitable for young children.

Yes, we would love to host your party! Please visit our Group Bookings page and fill out the form with your inquiry.

The ground floor and first floor of KickX arena are fully wheelchair friendly and accessible.  However, the mezzanine level is not.

Yes, and parking is free for KickX Arena customers in the Addlestone One multi-storey car park for up to two hours with every booking.  The car park is clearly signposted and can be found behind the Arena, check out our Visit The Arena page for more information. Customers will be given a receipt by our reception when they leave the arena which they can use on a ticket machine at the multi-storey car park.

​KickX operates a 72h cancelation policy for reservations for parties with less than 5 guests. If you cancel less then 72 hours in advance of your booking no refund will be offered save in exceptional circumstances at the discretion of the management. 

If you need to cancel or reschedule your court booking, please contact our customer support team as soon as possible on enquiries@kickxarena.com. We’ll do our best to accommodate your request and provide any necessary assistance.

Yes, from 9th February 2024, we introduced peak and off-peak pricing to the following activities; Padbol (60 mins), Jorkyball (60 mins), Teqball (60 mins), Panna (60 mins), KickX Goal (60 mins).

Off-peak: Monday-Thursday

Peak: Friday-Sunday, and every day during the school holidays and bank holidays

Please refer to our Visit The Arena page for detailed travel information.

Absolutely! Our friendly arena staff will guide you through the rules and offer tips during the first five minutes of your booking.

No, we provide a ball as part of your booking. You are required to return the provided ball at the end of your session. Each game has specific balls and sizes tailored to the sport.

For your safety and comfort during sporting activities, we recommend wearing appropriate trainers suitable for exercise. Studded or spiked shoes are not permitted.

Only support and guide dogs are permitted inside the arena. Unfortunately, all other pets are not allowed.

Please send an email to enquiries@kickxarena.com with the name and contact details of the additional person(s) you would like to add.

Yes, each court has its own designated area for changing, and it is free of charge. We also have a limited number of shower cubicles.

While we understand the need for water bottles during physical activities, we kindly request that you refrain from bringing outside food into the arena.

KickX Arena maintains a smoke-free and vape-free environment. However, there are suitable outdoor areas nearby where smoking or vaping is permitted.

You are welcome to capture footage of yourself or your group playing. However, any footage that includes other players would need to be reviewed and approved by our arena staff before distribution.

Yes, we are excited to announce that teams, leagues and competitions for Padbol, Panna, Teqball and Jorkyball will be available soon. Join our mailing list to stay updated on the latest news and developments.

Coming soon! Sign up for our newsletter to be the first to hear the exciting news about KickX merchandise.

We are working on plans for KickX membership. Please sign up for our newsletter to be the first to hear about membership offers.